Tesco.com

Tesco internet access and broadband privacy policy

Tesco is committed to protecting your privacy. This Privacy Policy explains how all personal information collected via the Tesco internet access and Tesco broadband services is used.

If you have any queries or requests concerning your personal information please contact us at support@tesco.net.

INFORMATION COLLECTED

Tesco collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from it. We also collect information about the transactions you undertake including details of payment cards used.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

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ACCESS TO CLUBCARD INFORMATION

We will access the information recorded through the use of your Clubcard to help us improve our service to you and to make our communications more relevant.

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USE OF YOUR INFORMATION AND PREFERENCES

We will use your information to:

  • provide you with the Tesco internet access or Tesco broadband service
  • understand our customers and improve our service
  • unless you indicate otherwise, contact you with offers and information about products and services of interest to you and your family

As part of the registration process, you will be allowed to tailor our commercial communications to your preferences. If you do not want to receive commercial communications from us, please select your choices by using the boxes available.

We like to hear your views to help us improve our service. From time to time, we may contact you for customer research purposes. Again, if you do not want to be contacted for these purposes, please make your choice as part of the registration process.

You can change your communications preferences at any time by logging into your account.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

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DISCLOSURES OF YOUR INFORMATION

We would like to reassure you that your details are safe and will never be released to companies outside the Tesco Group for their marketing purposes.

We will share your details among Tesco companies at home and abroad (e.g. Tesco Personal Finance) and businesses that process this information on our behalf (e.g. printers who need certain details to print mailings).

We may also use and share information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and find ways of enhancing our service.

We may co-operate with any court, tribunal, regulatory body, police authority or other similar authority in any investigations or proceedings concerning you or your use of the Tesco internet access and Tesco broadband services. This may include disclosing communications transmitted via these services to the authorities.

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OTHER WEBSITES

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

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COOKIES

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on www.cookiecentral.com. Tesco uses cookies to:

  • simplify the logging on process for registered users
  • help ensure the security and authenticity of registered users
  • provide the mechanisms for online shopping
  • enable traffic monitoring

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a Tesco advertisement on another site that links to us will be sent a semi-persistent (e.g. two weeks lifetime) anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser, but this will restrict the use of the Tesco sites.

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ACCESS RIGHTS

You have a right to access the personal data that is held about you. To obtain a copy of the personal information Tesco holds about you, please write to us at the following address: Privacy Officer, Corporate Secretariat, Tesco House, Delamare Road, Cheshunt, Waltham Cross, Hertfordshire EN8 9SL enclosing your postal details and a cheque for £10 payable to Tesco Stores Limited.

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