If you wish to move your broadband to another location, please call 0845 6508000 at least 7 days before you move and inform us of the following information:

Your old address (including telephone number)
Your new address (including telephone number)
The date that you are moving

Note: You must have obtained the new telephone number and date of line activation before calling us.

Moving your broadband to another location can take up to 30 days to process.

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Further assistance

If the sections above have not resolved your issue, then please check the other sections within our help pages.

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