Broadband

How long does it take to get connected?

What are the minimum computer requirements in order to receive Tesco broadband?

How do I install my Tesco modem?

The Tesco broadband modem kit comes with two Filters, what are they for and how many filters do I need?

Can I connect more than one computer to the internet with Tesco broadband?

Why do I need another Modem?

I hear that ADSL is always on, so do I need to have some security and protection?

I can't get connected using my Tesco broadband. How do I connect to my back-up dial-up number?

How do I get technical support?


How long does it take to get connected?

From the time you place your order to getting connected can be between 10 and 15 working days.

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What are the minimum computer requirements in order to receive Tesco broadband?

PC

Mac

Home Tel Number

You'll need a BT residential line to use the Tesco broadband service, however some BT services are not compatible. You should not proceed with your registration if you are running any of the following services:

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How do I install my Tesco modem?

For subscribers who have ordered a Tesco modem kit, follow the six easy steps in the instruction guide to install the modem.

  1. Check the components of the box.
  2. Insert the broadband CD and click on Install.
  3. Plug in the broadband modem.
  4. Plug your filters into the phone sockets to be used for internet and Phone/Fax lines*.
  5. Plug the modem into the filter.
  6. Logon.

* If you are a Sky user you will need a filter between your Sky set-top-box and the telephone socket.

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The Tesco broadband modem kit comes with two Filters, what are they for and how many filters do I need?

When Tesco broadband is enabled on your telephone line; all the telephone sockets in your house are broadband enabled. The voice or telephone signal can interfere with the broadband signal and make the line sound crackly. Filters filter out this crackle and allow you to make normal voice and fax calls at the same time you're online with your Tesco broadband connection. Filters need to be used on every socket in your house into which you have something plugged in*. For example telephones, faxes or alarm systems will all need a filter between them and the phone socket they use once Tesco broadband is enabled.

* If you are a Sky user you will need a filter between your Sky set-top-box and the telephone socket.

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Can I connect more than one computer to the internet with Tesco broadband?

Some operating systems such as Windows XP allow multiple users to share a single internet connection. Tesco does not provide technical assistance for networking your computers but does not prohibit connection sharing.

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Why do I need another Modem?

An ADSL modem is a special type of modem designed for use with high-speed broadband. Your current dial-up modem is not suitable for use with Tesco broadband as they cannot support high data speeds. The Tesco broadband modem is easy to install and will come with step-by-step instructions and full customer support. It is recommended that you keep your dial-up modem as you may need it in the future to access the broadband back up service.

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I hear that ADSL is always on, so do I need to have some security and protection?

Tesco recommend that you install both firewall and anti virus software in order to protect your computer and your content.

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I can't get connected using my Tesco broadband. How do I connect to my back-up dial-up number?

You will need to configure you Dial-up Network (DUN) Settings by taking the following steps:-

You will need to begin from your computer's desktop, which is the first screen that you usually see when your computer has fully started.

If you need to use connect using dial-up instead of Tesco broadband, ensure that your dial-up modem is connected to the telephone socket and to the power supply if it is an external modem. Then select the Dial-up Networking icon on your desktop and choose the back-up number from the drop-down menu. Any internet calls made using this number will be charged on your BT bill.

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How do I get technical support?

For pre-registration Technical Support call 0800 479 8181
For post registration Technical Support call 0906 301 9000
For Customer Care call 0845 650 8000
* If you have bought a third party modem please contact the supplier direct.

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